Customer Services

CUSTOMER SERVICES
1.1 Standing Instruction Rs 250/- per instruction for LCY Accounts
    USD 5/- per instruction for FCY Accounts
  Good For Payment  
1.2 Cheque certified “Good for Payment”

Nil

 

 1.3 Cancellation of Good for Payment Cheque Rs. 250/- per instance.
 1.4. Issuance of withdrawal slip ( where withdrawal slip has to be issued due to failure of ATM operation, no charge should be levied)
 1.4.1 Issuance of withdrawal slip from same branch Rs. 30/-
 1.4.2 Issuance of withdrawal slip from another branch Rs. 50/-
1.5 MC/ NRB Cheque Issuance  
1.5.1 MC Issuance

a. Customer (Account Holder) : Rs. 250/- Flat

b. Non- Customer : Rs. 300/- Flat

1.5.2 NRB Cheque Issuance Free for Banks and Financial Institutions Rs. 250/- for other customers
  Balance Certificate  
1.6 Issuance of Balance Certificate Free for One Time to all customers (within a fiscal year), Rs. 1000/- flat from second-time onwards
1.7 Stop Payment  
1.7.1 Stop Payment of KBL Cheque
Free if received in account opening branch, for other cases Rs. 500/-
1.7.2 Stop Payment of MC / NRB Cheque Free if received in account opening branch, for other cases Rs. 500/-
1.8 Cheque Returned  
  Cheque returned unpaid
(due to insufficient balance only)
Rs 250/- per cheque. Both clearing cheque and over the counters return.
1.9 Cheque Book (Cheque books are kept for collection upto 3 months, if not collected by then, are to be destroyed)
1.9.1 Cheque book issuance against lost cheque book. Rs 300/- per cheque book (Max 25 leafs)
1.9.2 Charge for uncollected cheque book. Rs 200/- per cheque book
1.9.3 Inter Branch Cheque Issuance Rs. 250/- per cheque book (Max 10 leaves) in case of more than 10 leaves then charges to be in multiple of 10 leaves.
1.10 Account Closure NIL
1.11 Cheque destroy charge during closure of account Rs. 10 per cheque leaf
1.12 Inter Bank Branch Transfer (ABBS) charge                                        NIL
1.13 FCY Notes
1.13.1 FCY Notes deposit into account. As per NRB requirement.
1.13.2 Encashment of FCY cash As per NRB requirement - NIL
1.14 Treasury Handling Charge (applicable for FCY currency only) Upto 1.25%
1.15 Special Clearing
1.15.1 Outward Rs 2,500/- per cheque.
1.15.2 Inward Rs 750/- per cheque.
1.16 Safe Deposit Lockers (SDL)
All customers are required to maintain a security deposit as per size of the Locker. The security deposit is refundable at the time of surrender of the SDL and the key by the customer. 
1.16.1 Charges for Lockers

Type

Dimension in cm

Annual Fee       

Security Deposit

1

(Small)
12.5x17.5x49.2 (10,762.50 cm3) ; 12.7x15.24x50.8 (9832.2384 cm3) ; 
25.4x17.7x50.8 (22,838.664 cm3)


3,500/-


10,500/-

2

(Medium)

15.9x21x49.2 (16,427.88 cm3) ;

5,000/-

15,000/-

3

(Small)

12.5x35.2x49.2 (21,648.00 cm3) ; 25.4x17.7x50.8 (22,838.66 cm3); 12.5x36x50.2 (22,590.00 cm3)

6,500/-

19,500/-

4

15.9x42.3x49.2 (33,090.44 cm3) (Medium)

10,000/-

30,000/-

5

32.8x21x49.2 (33,888.96 cm3) (Medium)

12,000/-

36,000/-


6

27.8x35.2x49.2 (48,145.15 cm3) (Small);
53.5x17.7x50.8 (48105.06 cm3); 27.94x35.56x49.19 (48,882.28 cm3) ; 27.8x36x50.2 (50,240.16 cm3)


13,500/-


40,500/-

7

32.1x42.3x49.2 (66,805.23 cm3) (Medium)

15,000/-

45,000/-

8

38.5x52.9x49.2 (100,203.18 cm3) (Large); 
53.5x40.64x50.8 (110451.392 cm3)


17,000/-


51,000/-

1.16.2 Breaking of Locker Rs 2,500/- plus actual cost.
1.16.3 Surrender of Lockers Free
  All customers are required to maintain a security deposit as per size of the Locker. The security deposit is refundable at the time of surrender of the SDL and the key by the customer. However, KBL staffs are not required to maintain a security deposit. In addtion 50% discount on Annual Fee to staffs and his/ her family members.
  Statements  
1.17 Account Statement Nil for one-time and Rs. 50 per page for second time-issuance
1.18 Duplicate Customer Dr. / Cr. Advice
1.18.1 Within three months of transaction. Free
1.18.2 After three months and upto one year. Rs 100/-
1.18.3 After one year and upto two years. Rs 200/-
1.18.4 After two years. Rs 500/-
1.19 Record Retrieval Charges  
1.19.1 Within three months of transaction. Free
1.19.2 After three months and upto one year. Rs 100/-
1.19.3 After one year and upto two years. Rs 200/-
1.19.4 After two years. Rs 500/-
1.20 Pre- Liquidation Charge  
1.20.1 Fixed Deposit Pre-Liquidation charge Upto 5% deduction on the prevailing interest rate of the FD issued.
1.21 CCTV footage View Request Charge  Rs. 500/- per request, except for request received from government offices and agencies.
1.22 ASBA Application charges Rs. 20 per application