Privacy Policy

    1. Introduction

    Kumari Bank Ltd. (“KBL”) is committed to the protection of privacy. All the valued users of KBL’s website, KBL’s web portal, KBL’s internet banking, KBL’s mobile banking, and other digital banking products and or services under the ownership of Kumari Bank Ltd., collectively called “KBL Digital Platform", are hereby requested to read this privacy statement before commencing their use. By using the “KBL Digital Platform", KBL believes that users signify their consent to the terms and conditions of this statement.

    1. Collection of Information

    KBL collects Personally Identifiable Information (PII) from the users for availing of the services and non-personally identifiable information when users access the KBL Digital Platform. In order to receive the financial services through the KBL Digital Platform, users are required to provide PII, including but not limited to name, email address, date of birth, login credentials, mobile number, security questions, or other details. The information shall be used to contact or identify, or help with the users experience; such information are collected when users register on or use the KBL Digital Platform.

    KBL may gather non-personally identifiable information such as IP address, geolocation information, type of device, and browser details while users visit the KBL Digital Platform.

    KBL Digital Platform users provide consent for the collection and use of the information in accordance with this privacy statement, including but not limited to sharing the information as per this privacy statement with regulators and other law enforcement agencies.

    1. Processing, Storage and Security of Information

    All the Personally Identifiable Information (PII) collected are solely meant for the purpose of availing KBL’s services and their usage and are governed by the regulatory requirement and operating procedure of the systems. KBL abides by The Privacy Act 2018, and such information may be used in the following ways;

    • To enhance the customer service experience;
    • To quickly process the transactions;
    • To send periodic promotional emails, text message regarding newer product and services;

    In terms of security, KBL Digital Platform are scanned on a scheduled basis against security holes and known vulnerabilities in order to make the user’s visit to KBL Digital Platform as safe as possible. The PII collected are contained behind secured networks and is only accessible by a limited number of persons who have privilege access rights to such systems, and are required to keep the information confidential. In addition, industry standards’ security best practices are adopted and sensitive information supplied by users are encrypted via Secure Socket Layer (SSL) technology.

    All such information are available for internal use of KBL based on a ‘need to know’ and ‘need to use’ basis. The employees of KBL are bound by a Non-Disclosure Agreement to ensure the confidentiality, integrity and availability of information obtained in the course of one’s duties.

    1. Working with Third Party

    Third-party company may be allowed to gain limited access to the user information in order to seek technical support or in cases of dispute handling. Such cases always and only occur with KBL authorization, supervision, and presence.

    1. Use of Third Party Information

    KBL do not sell, trade, or otherwise transfer users personal identifiable information to outside parties. This include the vendor of the KBL Digital Platform, hosting partners, and other parties who assist KBL in developing, operating our platform, conducting KBL business, or servicing users. KBL may release users information when it is appropriate to comply with the law, enforce site policies, or protect rights, property, or safety.

    1. Third Party Links

    Occasionally, KBL, in its own discretion, may include or offer third-party products or services on KBL Digital Platform. These third-party sites have separate and independent privacy policies. KBL, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, KBL seek to protect the integrity of the platform and welcome any feedback about these sites.

    1. Cookies

    Cookies are small piece of data sent from KBL Digital Platform and stored in users computer through web browser. KBL Digital Platform uses cookies to help KBL identify users and their usage preferences. Users who do not wish to have cookies places on their computers should set their browsers to refuse cookies before using KBL Digital Platform.

    1. Changes to the Privacy Statement

    The privacy statement may be changed from time to time and shall be notified and/or published via KBL Digital Platform. Changes to the Privacy Statement shall be effective from the date of publication and shall be posted on the same page. KBL encourage users to read the privacy statement regularly in case of changes. Any changes to this privacy statement shall constitute user consent as long as user continues to use the KBL Digital Platform.

    1. Contact Us

    If you have questions regarding this privacy statement, please contact us at