Merger related FAQs for Customers

Mobile Banking

1. In Case, Customers already had account in both Kumari Bank and NCC Bank with same Mobile Number:

Mobile banking users with duplicate mobile banking number in Kumari Bank as well as NCC bank may face login issue. In such case, one of their saving accounts needs to be closed. For this customer needs to visit the branch and decide which account to be closed manually. So in such case, kindly visit nearest Kumari Bank Branch.

2. For Customers having account only in NCC Bank:

If you try to use NCC Bank mobile app, a message will be displayed to download Kumari bank’s mobile banking app. Users of NCC mobile banking can use Kumari Smart mobile banking app with same username, password and transaction PIN that they used in NCC Bank.

3. For customers who have not registered in mobile banking or forgotten their password :

Customers can do self-registration or set new password through Kumari Smart.

Details required for mobile banking are:

1. Registered mobile number ( mobile number should be same as provided in account opening form)
2. Account number (Either of NCC account number or new KBL account number can be used)
3. Legal Document number (citizenship number/PAN/Birth Certificate number/National ID) whichever was provided during registration.

4. In case customers received the message regarding transaction limit

During registration customer are given minimum transaction limit, if given limit is not sufficient, please visit nearest branch or contact the support team: 01-5970499 for limit enhancement.

 

For Debit/Credit Cards of NCC BANK
 Kindly note that your debit and credit cards of NCC Bank will work till the expiry date of the card. All other details regarding your cards will remain the same.