Kumari Mobile Cash FAQs

1. What is Kumari Mobile Cash?

Kumari Mobile Cash is a mobile phone based payment system that allows users to send money to family and friends, withdraw and deposit cash. Kumari Mobile Cash is also accepted at a number of merchant locations, where you can pay easily and securely using your mobile phone.

2. What services are available?

The following services are available:

• Deposit cash
• Withdraw cash
• Transfer (Remit) money to family and friends
• Transfer funds from a Kumari bank account to a mobile phone and vice versa
• Transfer funds from one Kumari bank account to another
• Pay bills at restaurants, shops and stores
• Pay utility bills
• Other payment services
• Recharge air time / talk time
  

3. Do I need to have a bank account with Kumari Bank to use this service?

No you don’t. You simply have to register only your mobile number with us to use this service.

4. Is it safe?

Kumari Mobile Cash is completely safe. Our application protects transactions with multi-layer security protocol involving authentication, data masking and encryption. All of the transactions require PIN verification, and the PIN is confidential and is known only to the customerS.

5. How do I enroll for this service?

You can enroll for Kumari Mobile Cash service at any Kumari Bank branch , by registering your mobile phone. Alternatively, you can also enroll for this service at any of our authorized agents.

6. Who can I send money to?

You can send money to anyone you wish, including your family members and your friends.

7. How do I know when the transfer has been executed?

You will be notified of the fund transfer or bill payment through an SMS notification service.

8. How do I check the balance of my Kumari Mobile Cash account?

You can check your Kumari Mobile Cash balance using your mobile phone. Please refer to the "how does it Work?" section for details. For detailed transaction reports, you can log into your account online.

9. What happens if I lose my mobile phone?

Your account is completely secure even in an event that mobile phone is lost or stolen, because no transaction can be done without a secured PIN.In the event that you lose your mobile phone or it gets stolen; please call our customer service representative at 1-66001-77788.We also higly recommend you to request the Telecom Provider to deactivate the SIM.

10. Which mobile network carrier does it work with?

We currently support Nepal Telecom & Ncell GSM phones. Soon we will extend our services to CDMA network as well.

11. What documents do I need to register?

You will need a government issued photo identification (citizenship certificate or passport), a passport size photograph and a mobile phone number.

12. What happens if I do not get a response SMS after initiating a transaction?

Occasionally, SMS transmission may be delayed due to high traffic volume or due to connectivity issues. If you do not receive an SMS for more than 30 minutes, please call our customer service line at 1-66001-77788 or visit one of our nearest branches and we will advise you on the status of your transaction.

13. What happen if the telecom provider’s network is down?

As this service relies on a SMS message, if the telecom provider network is down, the service will not function.

14. How many times can I change my PIN?

We currently have no limit to the number of times you can change your PIN.

15. Can I conduct transaction through this service if I am outside of the country?

Yes you can as long as you have international roaming service.

16. Do I need to have a minimum amount in my account?

No you do not.

17. If I send money to an unregistered user, how long does the recipient have to register and claim the funds?

Any unregistered user that has received money needs to register within 7 days or the money will automatically be credited back to the sender.

18. Is the PIN case sensitive?

Yes. You must type the PIN exactly as it is.

19. I don’t remember my PIN. What do I do?

You may call our customer service toll free number at 1-66001-77788 or visit our nearest branch, and we will regenerate a new PIN for you.

20. Should I change the PIN?

We recommend that you change the pin to something that you are likely to remember.

21. What is the length of PIN?

The PIN needs to be of exactly 6 characters' length.

22. Does the PIN have to be alphabetic or numeric?

The PIN can be all aphabetic or all numeric or alpha-numeric. But, no special characters are allowed.

23. Does the PIN auto expire?

Yes, the PIN auto expires every six months. You will receive an SMS message near the expiration date.

24. What if I forget to change the PIN before it expires?

You will need to call us or visit us such that we can regenerate a new pin for you.

25. Is the account in which I carry mobile cash balance an interest bearing account?

No, it is not an interest bearing account.

26. Do I need to pay any charges for enrolling for this service?

There is no charge for enrolling for this service.

27. What if I send the money to a wrong recipient?

We advise that you pay utmost care when typing in the recipient’s mobile phone number. In an unlikely event that you send money to an unintended recipient, please call us immediately at our toll free number 1-66001-77788. After thorough verification, if we can confirm that the transfer was made to an unintended user, we will reverse the transaction. However the transaction cannot be reversed once the funds have already been withdrawn.

28. Does the recipient I am sending money to need to be a registered user?

Not necessarily. The recipient is able to receive the funds prior to becoming a registered user. However, the recipient will need to register first if he/she wishes to withdraw or use the funds. Once the money is sent, the recipient will receive an SMS asking him/her to enroll.

29. How do I manage Joint Account?

At present, we only allow one mobile number to be linked with one account number.

30. What happens because my recipient cannot understand English?

We understand that many people in Nepal will not understand English. Hence we are in the process of rolling our Nepal’s first IVR platform for financial transactions. We are also working with the telecom companies for support Nepali Language SMS messages.

31. What are the charges associated with various transaction?

We charge a small convenience fee for transaction and the fee varies depending upon the transaction type and amount. Please refer to our Tariff Rate section for more details.

32. Is there precedence for a similar service anywhere in the world?

Similar systems have been deployed successfully in Kenya, Philippines and Bangladesh.